TrekkSoft

TrekkSoft is a comprehensive booking software designed specifically for tour and activity companies. Beyond its core online booking capabilities, TrekkSoft functions as a channel manager and includes robust tools for operations management and trip planning. The platform automates pre- and post-trip notifications and facilitates connections with resellers including travel agents, concierges, and online travel agencies (OTAs). TrekkSoft helps operators sell across multiple sales channels, automate workflows, and manage all bookings from one centralized platform. The system features an optimized booking widget that works seamlessly on any device, plus a POS Desk that transforms any laptop, tablet, or mobile device into a point-of-sale terminal for taking bookings and payments in-store or at trip start.

TrekkSoft uses a tiered pricing model combining monthly platform fees with per-booking commissions. The base platform fee ranges from €0 to €234 per month depending on your plan level. For bookings, TrekkSoft charges either 2-5% commission or €0.50-€0.55 per booking, whichever structure applies to your plan. There's a one-time setup and implementation fee of €799. Transaction processing fees are 2.5% plus €0.25 per transaction through their payment gateway. For bookings that come through OTA channels, there's an additional distribution fee of 2-3% or €0.50 per booking. TrekkSoft offers a 14-day free trial, though a credit card is required to start the trial. Custom enterprise pricing is available for larger operations. The platform is positioned in the premium price range with a price score of 45 out of 100, reflecting its comprehensive feature set and channel management capabilities.

TrekkSoft is particularly well-suited for established tour and activity operators who need sophisticated channel management capabilities and want to sell through multiple distribution channels simultaneously. It's an excellent fit for adventure tour companies, activity providers, and tour operators who work with travel agents, concierges, and multiple OTAs. The platform is ideal for businesses that need to automate workflows and manage complex operations including resource allocation (tracking inventory and guide availability). Companies that value having strong POS capabilities for in-person bookings and online sales through an integrated system will benefit from TrekkSoft. The platform works well for operators who need to manage pre- and post-trip communications automatically. Given its premium pricing structure and comprehensive features, TrekkSoft is best suited for growing to established businesses rather than startups, particularly those generating consistent booking volumes that justify the monthly fees and per-booking commissions.

TrekkSoft is designed primarily for small to medium-sized tour and activity businesses, though it can scale to accommodate larger operations through its enterprise offering. The tiered pricing structure (€0-€234/month) makes it accessible for smaller operators just starting to grow their online presence, while the comprehensive channel management and operations features support mid-sized companies managing significant booking volumes across multiple distribution channels. The platform's resource management capabilities for tracking guides and equipment suggest it's built for operations with multiple staff members and inventory to manage. The €799 implementation fee and premium pricing position indicate TrekkSoft is targeting established businesses with some operational maturity, not brand new startups. For high-volume operations or large enterprises with complex needs, TrekkSoft offers custom pricing and enhanced support. The platform's ability to integrate with various OTAs and provide sophisticated automation makes it particularly valuable for businesses transitioning from manual processes to more streamlined operations, typically in the 5-50 employee range, though it can support both smaller and larger operations.

TrekkSoft offers a comprehensive range of integrations to connect with essential business tools and distribution channels. For payment processing, it integrates with Braintree, PayPal, and Stripe, in addition to TrekkSoft's own payment gateway called Payyo, which is specifically designed for tour and activity businesses. The platform connects with major OTA distribution channels including Expedia, TourRadar, Viator, and Musement to expand your reach to travelers. For website integration, TrekkSoft works with WordPress and Joomla!, allowing you to embed the booking widget into your existing site. Marketing and analytics integrations include Facebook, Google Analytics, and Google Calendar for tracking performance and managing schedules. For customer service and waiver management, TrekkSoft integrates with Zendesk and Smartwaiver. The platform also connects with Zapier, enabling you to build custom workflows and automate data transfers to hundreds of other applications. TrekkSoft provides excellent CSV/Excel export capabilities for processing data in external Business Intelligence tools. The platform also integrates with Axis LMS, Ingenico AXIUM, Optimizely One, TourOpp GO, and Wufoo, providing flexibility for specialized operational needs.

TrekkSoft offers multiple support channels including phone support, 24/7 live support, and online assistance. The company emphasizes personalized support from the beginning of your relationship, working with customers to understand their specific requirements and ensure the platform is the right fit. The support team assists with the implementation process, which is included as part of the €799 setup fee. Daily backups and disaster recovery procedures are in place to protect your data, with a 99% uptime SLA commitment. However, it's important to note that customer feedback on support quality is mixed. While some users report satisfaction with the support team's assistance, others have expressed concerns about the customer support experience and mentioned facing unresolved issues. This suggests that support quality may vary depending on your specific needs and the complexity of your issues. TrekkSoft does not currently offer single sign-on (SSO) or two-factor authentication as standard security features. The platform includes standard data encryption and provides CSV export capabilities for data portability. Given the premium pricing, prospective customers should thoroughly evaluate the support experience during the 14-day trial period to ensure it meets their expectations.

TrekkSoft's key features center around multi-channel booking management, operations automation, and revenue optimization. The online booking widget is optimized for all devices and integrates seamlessly into your existing website, providing a smooth customer experience. The POS Desk transforms any device into a point-of-sale terminal, enabling bookings and payment processing in-store or at the trip start location. The channel manager displays your tours and activities to industry distribution partners, automatically syncing availability and pricing across all connected OTAs including Expedia, TourRadar, Viator, and Musement. Resource management features allow you to track inventory and check availability of local guides, ensuring you never overbook. Automated workflow tools handle pre- and post-trip notifications without manual intervention. The platform provides a comprehensive view of all bookings from all channels in one dashboard, eliminating the need to check multiple systems. TrekkSoft's own payment gateway, Payyo, is specifically built for tour and activity businesses and accepts online payments from customers worldwide. The platform includes reporting and analytics features with CSV/Excel exports and Zapier connectivity for building custom reports in Business Intelligence tools. Daily backups with disaster recovery ensure your data is protected, supported by a 99% uptime SLA.

Yes, TrekkSoft is specifically designed to handle multi-day tours and complex itineraries, making it particularly suitable for adventure tour companies and operators offering extended experiences. The platform's operations management and trip planning tools are built to accommodate the complexity of multi-day experiences, including resource allocation across multiple days. The resource management feature allows you to track inventory and guide availability over extended periods, ensuring proper staffing and equipment allocation for multi-day tours. The automated pre- and post-trip notification system is especially valuable for multi-day tours, where communication timing is critical for preparing guests and gathering feedback. The system allows you to manage complex pricing structures that multi-day tours often require, including different pricing for different days or package components. The channel manager distributes multi-day tour availability across all connected OTA platforms, automatically updating inventory as bookings are made. TrekkSoft's operations management tools help coordinate the various components of multi-day experiences, from accommodation to activities to transportation. The platform's workflow automation reduces the manual work involved in managing complex itineraries, allowing your team to focus on delivering great experiences rather than administrative tasks. The POS capabilities support partial payments and deposits, which are common for multi-day tours.

TrekkSoft offers flexible payment processing options to accommodate various business needs and customer preferences. The platform features its own proprietary payment gateway called Payyo, which is specifically designed for tour and activity businesses and accepts online payments from customers worldwide. Payyo transaction fees are 2.5% plus €0.25 per transaction. Beyond Payyo, TrekkSoft integrates with major third-party payment processors including Stripe, PayPal, and Braintree, giving you flexibility to use your preferred payment provider or offer multiple payment options to customers. The POS Desk functionality supports in-person payment processing through various methods, allowing you to accept payments at your physical location or at the tour start point. The platform supports multiple currencies, enabling you to accept payments from international travelers in their preferred currency. For bookings made through OTA channels, payment processing depends on the specific OTA's requirements and processes. TrekkSoft's payment infrastructure supports the deposit and partial payment structures often needed for multi-day tours or high-value experiences. The system processes payments securely with standard data encryption, though it does not currently offer two-factor authentication as a security feature. Transaction processing fees apply in addition to the per-booking commissions, so it's important to factor both into your pricing strategy.

TrekkSoft's implementation timeline varies depending on your business complexity, but the platform is designed for relatively quick deployment. The €799 setup and implementation fee includes professional assistance to get your system configured properly. TrekkSoft emphasizes personalized support from the start, with the team working to understand your specific requirements during the implementation process. For a basic setup with standard tour offerings and straightforward operations, you might be fully operational within 1-2 weeks. More complex implementations involving multiple tour types, extensive OTA connections, custom pricing structures, and advanced automation workflows might take 3-6 weeks or longer. The implementation process typically includes configuring your tours and activities, setting up pricing and availability, connecting your preferred payment processors, integrating with your website, establishing OTA channel connections, configuring automated notifications, setting up resource management for guides and equipment, and training your team on the system. The 14-day free trial allows you to explore the platform before committing, though you'll need a credit card to start the trial. During implementation, you'll work with TrekkSoft's support team to ensure proper configuration. The platform's CSV import capabilities can help migrate existing booking data if needed. Once live, the system requires ongoing management to maintain accuracy across all channels, update pricing and availability, and optimize your operations.

TrekkSoft operates on a monthly subscription model with pricing ranging from €0 to €234 per month depending on your chosen plan level. The platform offers a 14-day free trial to evaluate the system before making a commitment, though a credit card is required to start the trial. The €799 setup and implementation fee is a one-time charge paid at the beginning of your engagement. Beyond the free trial period, specific contract terms, minimum commitment periods, and cancellation policies are not publicly disclosed and would need to be discussed directly with TrekkSoft's sales team. Given the setup fee investment and the time required for implementation and team training, TrekkSoft is clearly positioned as a medium to long-term solution rather than a month-to-month service you might frequently switch in and out of. For enterprise customers with custom pricing, contract terms are negotiated individually and may include longer commitment periods, volume discounts, or other considerations based on your booking volume and specific needs. When evaluating TrekkSoft, it's advisable to clarify cancellation terms, any minimum commitment period, what happens to your data upon cancellation, whether the setup fee is refundable under any circumstances, and how quickly you can export your data if you decide to switch platforms. The platform provides CSV export capabilities, which facilitates data portability if you eventually need to migrate to another system.

TrekkSoft positions itself in the premium segment of tour booking software with a price score of 45 out of 100, meaning it's more expensive than average options. Compared to commission-only platforms like TripWorks (6% per booking, no monthly fee), TrekkSoft's hybrid model combines monthly fees (€0-€234) with lower per-booking commissions (2-5% or €0.50-€0.55), which may be more cost-effective for high-volume operators. Against competitors like TRYTN (5% online bookings, 1% manual bookings, $0 monthly fee), TrekkSoft charges a monthly platform fee but offers more sophisticated channel management. TrekkSoft's €799 setup fee is transparent and includes implementation support, whereas many competitors either include setup in their monthly fees or charge unstated custom implementation costs. The platform's proprietary payment gateway (Payyo) differentiates it from competitors who only integrate with third-party processors. TrekkSoft's channel management capabilities, particularly its partnerships with major OTAs like Expedia, TourRadar, Viator, and Musement, are a significant competitive advantage for operators prioritizing distribution reach. The 24/7 support offering exceeds many competitors, though user reviews suggest support quality is inconsistent. TrekkSoft's resource management features for tracking guides and equipment are more developed than many competitors. However, the lack of mobile apps for operators, guides, or customers is a notable gap compared to platforms offering dedicated mobile experiences. The 99% uptime SLA and daily backups with disaster recovery match industry standards. For businesses prioritizing multi-channel distribution and operations automation, TrekkSoft offers strong capabilities, but operators should carefully compare the total cost of ownership (monthly fees + per-booking commissions + transaction fees + setup fee) against alternatives based on their projected booking volumes.