AWaiver

AWaiver is cloud-based electronic waiver software developed by Indexic that enables tour operators and activity businesses to digitize their liability waivers and collect signatures online or onsite. The platform captures participant acknowledgment through multiple verification methods including audio recording, video recording, and digital signature, making it one of the most legally robust waiver solutions available. AWaiver offers two operating modes: at-home signing where customers can complete waivers before arrival using any device with camera and microphone capabilities, and onsite kiosk mode using tablets or smartphones at your facility. The software integrates seamlessly with Indexic's aReservation booking system to link waivers directly to reservations, creating a unified customer management experience. AWaiver is designed to help adventure tour operators, outdoor recreation businesses, and activity providers eliminate paper waivers while strengthening legal protection through enhanced identity verification and secure cloud storage.

AWaiver operates on a simple pay-per-use pricing model charging 15 cents per signed waiver with no monthly subscription fees or setup costs for the basic software. This pricing structure makes AWaiver particularly attractive for seasonal tour operators or businesses with fluctuating customer volumes, as you only pay when customers actually sign waivers. The platform includes 7 years of secure cloud storage for all signed waivers at no additional charge, eliminating concerns about data retention costs. When integrated with Indexic's broader ecosystem including aReservation booking software, the company adds a small convenience fee to ticket prices that customers pay during online booking, following a model where Indexic only makes money when you make money. This transparent pricing approach means there are no hidden fees, long-term contracts, or surprise charges. For tour operators seeking both reservation management and waiver capabilities, the integrated solution provides exceptional value compared to purchasing separate systems from different vendors.

AWaiver is ideally suited for small to medium-sized tour operators, adventure tourism companies, and outdoor recreation businesses that need a straightforward waiver solution without enterprise-level complexity. The platform works particularly well for businesses running 50-500 tours or activities monthly, where the 15-cent per-waiver pricing model provides cost-effective scaling as customer volume grows. Seasonal businesses benefit significantly from AWaiver's pay-per-use structure, as there are no monthly fees during off-season months when no waivers are being signed. The software is perfect for operators who value integration between booking and waiver systems, as AWaiver links directly with Indexic's aReservation platform for unified customer management. Very small operations with under 20 waivers monthly might find even lower-cost alternatives, while large enterprises processing thousands of waivers daily might require more advanced features like API access or white-label branding. However, for the typical adventure tour operator, zip line company, kayak rental business, or activity provider seeking reliable waiver management with strong legal protection and simple pricing, AWaiver delivers an excellent fit.

AWaiver integrates natively with Indexic's aReservation booking and reservation management software, creating a seamless connection where all waivers are automatically linked to corresponding reservations for easy access to complete customer information in one centralized location. This tight integration eliminates the need to manually match waivers with bookings, saving significant administrative time and reducing errors. Beyond the Indexic ecosystem, AWaiver's integration capabilities are more limited compared to competitors, as the platform is primarily designed to work within Indexic's all-in-one tour operator software suite. The system does allow for data export and PDF downloads of signed waivers, enabling manual integration with other business tools if needed. For tour operators already using or planning to adopt Indexic's reservation system, the native integration provides tremendous value and streamlined operations. However, businesses committed to other booking platforms like FareHarbor, Peek, or Rezdy may find the limited third-party integrations restrictive. The platform focuses on delivering a complete, integrated solution rather than extensive API connections with external systems.

AWaiver customer support has received mixed feedback from users, with some reporting challenges in accessing timely assistance. Several customers have noted difficulty finding contact phone numbers on the Indexic website, and some reviews mention that customer support responsiveness could be improved. The company appears to primarily offer support through email and online help resources rather than extensive phone support or live chat options. For tour operators who value immediate access to technical assistance, this limited support infrastructure may be concerning, particularly during peak season when waiver issues need rapid resolution. However, the platform's simplicity and intuitive interface mean that many users can successfully operate the system without frequent support needs. The software itself is designed to be straightforward, with waiver signing taking less than 15 seconds according to company claims. For businesses that prefer self-service resources and don't require extensive hand-holding, AWaiver's support model may be sufficient. Tour operators should consider their own technical capabilities and support expectations when evaluating whether AWaiver's customer service structure aligns with their operational needs.

AWaiver does not require long-term contracts or binding agreements, operating instead on a flexible pay-per-use model that allows tour operators to start and stop service as needed without contractual obligations. This contract-free approach is particularly beneficial for seasonal businesses that may only need waiver services during certain months of the year, as there are no monthly subscription fees to pay during off-season periods. You can begin using AWaiver immediately without signing lengthy service agreements, and there are no cancellation fees or penalties if you decide to discontinue the service. The straightforward pricing of 15 cents per signed waiver continues regardless of how long you use the platform, with no escalating costs or renewal negotiations. This flexibility gives tour operators freedom to test the platform risk-free and make changes to their software stack without being locked into multi-year commitments. For businesses that value operational flexibility and want to avoid the common software industry practice of requiring annual contracts, AWaiver's month-to-month approach provides peace of mind and financial predictability without long-term commitments.

AWaiver provides exceptionally strong legal compliance for liability waivers by capturing multiple forms of verification that go beyond standard digital signature platforms. The system simultaneously records audio acknowledgment, video verification, and digital signature, creating a comprehensive audit trail that establishes participant identity and voluntary consent more thoroughly than paper waivers ever could. This multi-layered approach addresses the critical legal question of whether the person who signed is actually the person who participated, which is often challenged in liability claims. The video and photo capture features are particularly valuable for tour operators, as they provide visual confirmation of the signer's identity and can be cross-referenced with participant photos taken during activities. AWaiver's at-home signing mode includes patent-pending technology specifically designed to prevent minors from fraudulently signing waivers on behalf of parents or guardians, eliminating a common liability loophole. The platform maintains secure cloud storage of all waivers for 7 years, ensuring long-term access for legal defense if claims arise years after an incident. The electronic format prevents participants from crossing out or modifying waiver sections they disagree with, which frequently undermines the legal validity of paper waivers.

AWaiver collects signatures through two distinct modes optimized for different customer touchpoints in the tour operator workflow. The at-home signing mode allows customers to sign waivers remotely before arrival using the link provided after booking, requiring devices with camera and microphone capabilities to capture video verification, audio acknowledgment, and digital signature simultaneously. This remote signing option requires Android devices running version 6 or newer, Apple devices running iOS 11 or newer using Safari browser, or macOS computers with iOS 11 or newer using Safari or Chrome. The onsite kiosk mode transforms tablets and smartphones into signing stations at your facility, using AWaiver's app compatible with both Apple and Android devices for in-person signature collection. When any waiver is signed through either mode, the system captures comprehensive verification data including timestamp, device information, location data, and the multi-factor authentication consisting of video, audio, and signature. All signed waivers are automatically stored in AWaiver's secure cloud database with 256-bit encryption, remaining accessible for 7 years at no additional storage cost. Both the business and the signer receive a completed PDF copy via email immediately upon signing, and waivers are searchable by customer name, date, or reservation number when integrated with aReservation.

AWaiver offers offline functionality through its kiosk app, enabling tour operators to collect waivers even when internet connectivity is unavailable at remote launch sites or wilderness locations. This offline capability is essential for adventure tourism businesses operating in areas with poor cellular coverage or no WiFi access, such as mountain trailheads, remote rivers, offshore islands, or backcountry locations. The offline version of the kiosk app allows you to continue operating your check-in process without interruption when internet service goes down, preventing customer bottlenecks and maintaining professional operations regardless of connectivity challenges. Once your device reconnects to the internet, the offline waivers automatically synchronize to the cloud database, ensuring all signatures are securely backed up and accessible from your central system. This functionality is particularly valuable for multi-location tour operators who may have office WiFi but unreliable connectivity at departure points. The system handles the offline-to-online transition seamlessly without requiring manual intervention or data re-entry. For tour businesses operating in rural areas, on boats, or at temporary event locations, AWaiver's offline capability provides reliability and professional customer experiences even in challenging connectivity environments.

AWaiver provides 7 years of secure cloud storage for all signed waivers as part of the standard service at no additional charge, giving tour operators comprehensive coverage for the typical statute of limitations period in most jurisdictions. This extended storage duration is crucial for liability defense, as personal injury claims can sometimes be filed years after an incident occurred, particularly for latent injuries or claims involving minors who may have extended filing periods after reaching adulthood. The 7-year retention period exceeds the requirements in many locations while providing peace of mind that your waiver documentation will be available if needed for legal defense. All stored waivers remain fully searchable throughout the retention period, allowing you to quickly locate specific signatures by customer name, date, reservation number, or other identifiers when integrated with aReservation. The cloud-based storage eliminates the fire risk, flood damage, or loss concerns associated with physical paper waiver filing systems, and ensures waivers remain accessible even if your on-site computers or facilities are damaged. After the 7-year period, waivers may be archived or deleted according to AWaiver's data retention policies, though you should consult with your attorney about your specific jurisdiction's requirements for liability waiver retention based on your business activities and location.

AWaiver integrates natively and seamlessly with aReservation, Indexic's booking and reservation management platform, creating an all-in-one solution for tour operators who want unified customer management. This integration automatically links each signed waiver to its corresponding reservation, eliminating manual matching and ensuring complete customer information is accessible from a single interface. When customers book through aReservation, they receive waiver signing links automatically, and completed waivers appear immediately in their reservation record for staff to verify before departure. This tight integration streamlines check-in processes, reduces administrative workload, and ensures no participants slip through without completing required waivers. However, for tour operators using third-party booking platforms like FareHarbor, Peek, Rezdy, or Xola, AWaiver does not offer native integrations, which may require manual processes or workarounds to connect bookings with waivers. Businesses deeply invested in alternative reservation systems should carefully consider whether the lack of third-party integrations creates operational friction that outweighs AWaiver's benefits. The platform is clearly optimized for the Indexic ecosystem rather than broad marketplace compatibility. For operators evaluating new booking systems or willing to switch platforms, the combined aReservation and AWaiver solution provides powerful integration that eliminates the common pain point of disconnected booking and waiver systems.

AWaiver includes sophisticated features specifically designed to handle minors and ensure proper guardian signatures, addressing one of the most critical liability concerns for tour operators serving families and youth groups. The at-home signing mode incorporates patent-pending technology that prevents minors from fraudulently signing waivers on behalf of their parents or guardians, a common problem with standard digital signature platforms that can invalidate waiver legal protection. The system's video and audio capture requirements make it significantly more difficult for underage participants to impersonate adults during the signing process, as the recorded verification provides evidence of the actual signer's identity and approximate age. For onsite kiosk signing, staff can verify that the appropriate guardian is signing for minor participants, with the video capture providing additional confirmation of this verification. The multi-factor authentication approach combining video, audio, and digital signature creates a robust audit trail demonstrating that the proper person signed the waiver, which is crucial when defending against claims involving injured minors. Tour operators should configure their waiver language to clearly require parent or legal guardian signatures for participants under 18 (or your jurisdiction's age of majority), and train staff to verify guardian relationships during check-in. While AWaiver provides strong technical safeguards against minor signature fraud, operators should consult with legal counsel about additional measures for minor participants, such as requiring government-issued ID verification for guardians or obtaining notarized consent for higher-risk activities.