CleverWaiver

CleverWaiver is an online waiver solution and digital waiver app that enables businesses to convert paper waivers into electronic formats for signature collection via tablets, smartphones, or any web-enabled device. Founded in 2012 and trusted by thousands of companies across more than 40 countries, CleverWaiver specializes in helping tour operators, fitness centers, sports facilities, and activity businesses streamline their waiver collection process while maintaining security and legal compliance. The platform offers free mobile apps for both Android and iOS systems, allowing you to transform iPads or Android tablets into dedicated waiver signing kiosks at your location. CleverWaiver's online creation tool enables you to build custom digital waivers in minutes, or their team will convert your existing paper waiver at no additional cost. The system supports multiple distribution methods including website embedding, email links, QR codes for on-location scanning, and dedicated kiosk apps, giving tour operators flexibility to collect signatures at various customer touchpoints throughout the booking and check-in process.

CleverWaiver offers flexible monthly pricing plans based on waiver volume, starting with a completely free plan for businesses needing fewer than 20 waivers per month, making it ideal for very small operators or those testing digital waiver solutions. Paid plans provide unlimited waiver templates with no long-term contracts required, and you can cancel, upgrade, or downgrade your plan at any time with monthly billing calculated based on the actual number of new waivers submitted each month. This flexible pricing structure is particularly beneficial for seasonal tour operators who can downgrade to the free plan during off-season months and upgrade when customer volume increases, paying only for the months when you're actively collecting waivers. The platform also offers an Unlimited Plan for high-volume businesses, with pricing available by contacting their support team directly. All plans include core features like secure 256-bit encrypted cloud storage, unlimited custom fields, photo capture capabilities, and offline mode functionality. There are no setup fees, implementation costs, or hidden charges, and the platform calculates costs transparently based on your monthly waiver volume, making budgeting straightforward and predictable for tour operators of all sizes.

CleverWaiver is designed to accommodate businesses of all sizes, from solo operators and small adventure companies to larger multi-location tour enterprises, thanks to its scalable pricing structure and feature set. The free plan serving up to 20 waivers monthly is perfect for individual guides, very small rental operations, or businesses just beginning to digitize their waiver processes without financial commitment. Small to medium tour operators running 50-500 tours monthly will find the paid monthly plans provide excellent value with unlimited templates and professional features at predictable costs. Larger tour companies operating multiple locations or running high-volume activities benefit from the Unlimited Plan option, which removes monthly waiver caps entirely. The platform's simplicity makes it accessible for businesses without dedicated IT staff, while still offering advanced features like custom coding for website integration, payment processing through Stripe and Square, and automated data exports for sophisticated operators. Seasonal businesses particularly benefit from CleverWaiver's month-to-month flexibility, as you can scale plans up and down throughout the year rather than paying for unused capacity during slow months. The platform strikes an excellent balance between ease of use and powerful functionality, making it suitable for the neighborhood kayak rental shop through regional zip line operators managing thousands of annual participants.

CleverWaiver offers a robust integration ecosystem that connects with key business tools tour operators rely on for payments, customer management, and marketing communications. The platform integrates natively with Stripe for payment processing, allowing you to collect payments directly on waiver forms and streamline your checkout process by combining liability acknowledgment with financial transactions in a single customer interaction. Square payment integration provides an alternative payment processor option, giving you flexibility based on your existing merchant services relationships. For fitness and wellness businesses, CleverWaiver syncs with Mindbody to automatically update customer information across both systems. The platform includes automatic monthly export functionality to Google Drive, providing extra backup copies of waiver PDFs and ensuring your data is accessible through your existing Google Workspace. MailChimp and Constant Contact integrations enable automatic export of customer email addresses and contact information for email marketing campaigns, helping you build and maintain marketing lists without manual data entry. The Lodgify booking platform integration allows vacation rental and tour operators to digitalize forms and collect guest signatures while keeping everything organized centrally. Additionally, CleverWaiver connects with Bookeo reservation software and over 7,000 other applications via Zapier, including more than 300 different reservation and booking platforms, providing extensive connectivity options for complex technology stacks.

CleverWaiver provides customer support through multiple channels to assist tour operators with setup, troubleshooting, and ongoing use of the platform. The company offers email and help desk support for technical questions and account issues, allowing you to submit detailed inquiries with screenshots and receive written responses you can reference later. Their knowledge base contains articles, guides, and tutorials covering common setup scenarios, feature explanations, and troubleshooting steps for self-service problem resolution. The platform also maintains FAQs and community forums where users can find answers to frequently asked questions and learn from other operators' experiences. For businesses that prefer self-service options, CleverWaiver's intuitive interface and straightforward waiver creation process mean many users can successfully configure and launch their digital waivers without extensive support interaction. The company's commitment to converting existing paper waivers at no additional cost demonstrates their hands-on approach to customer onboarding. However, like many software platforms in this price range, CleverWaiver does not appear to offer 24/7 live phone support or dedicated account management for standard plans, which may be a consideration for operators who value immediate voice assistance during peak operational hours. The support structure is well-suited for tour operators comfortable with email-based technical support and written documentation.

CleverWaiver operates on a month-to-month basis with no long-term contracts required, giving tour operators complete flexibility to cancel, upgrade, or downgrade their plan at any time without penalties or cancellation fees. This contract-free model is specifically designed for businesses that need operational flexibility, particularly seasonal tour operators who may need different service levels throughout the year. You can start with the free plan to test the platform with up to 20 waivers monthly, then upgrade to a paid plan when your volume increases, all without signing binding agreements or committing to annual terms. If your business experiences seasonal fluctuations, you can easily downgrade during slow months and upgrade again when customer volume returns, paying only for the capacity you actually need each month. This flexibility eliminates the common software industry practice of locking customers into annual contracts with large upfront payments or expensive cancellation penalties. The billing is straightforward and transparent, calculated monthly based on the number of new waivers submitted, with changes taking effect in the following billing cycle. For tour operators who want to test digital waiver solutions risk-free or those who prefer the financial flexibility of month-to-month software subscriptions, CleverWaiver's no-contract approach provides significant peace of mind and eliminates the pressure of long-term commitments before you're certain the platform meets your operational needs.

CleverWaiver maintains strong legal compliance for digital liability waivers, with electronic signatures that are legally accepted in the United States, Canada, Mexico, Australia, United Kingdom, and over 40 other countries worldwide where the platform operates. The system complies with GDPR (General Data Protection Regulation) and SOC 2 Type 2 standards, guaranteeing the confidentiality and security of participant information collected through waivers, which is essential for tour operators serving international customers or operating in jurisdictions with strict data protection requirements. CleverWaiver employs enterprise-grade security measures including AES-II encryption for data storage, SSL (Secure Sockets Layer) for data transmission, SSO (Single Sign-On) capability for centralized access management, and MFA (Multi-Factor Authentication) to protect against unauthorized access to waiver data. The digital format prevents participants from crossing out or modifying sections of the waiver they disagree with, a common problem with paper waivers that can undermine legal enforceability in court. Each signed waiver includes a comprehensive digital audit trail capturing timestamp, device information, IP address, and signature data that demonstrates when and how the waiver was signed. CleverWaiver allows businesses to build custom sign-in processes that meet their specific compliance requirements and liability protection needs, adapting to different legal frameworks across industries and jurisdictions. The cloud-based secure storage with 256-bit encryption ensures waiver data remains protected and accessible for legal defense purposes.

CleverWaiver collects digital signatures through multiple flexible methods optimized for different customer touchpoints in your tour operation workflow. Customers can sign waivers online using their finger on touchscreen devices or their mouse on computers, with the platform's responsive design ensuring waivers work seamlessly across smartphones, tablets, laptops, and desktop computers. Tour operators can embed waivers directly on their website using custom code provided by CleverWaiver, allowing customers to complete waivers during the booking process or in advance of arrival. Email distribution enables you to send waiver links directly to customers, who can sign remotely from any location at their convenience. QR codes provide an efficient on-location solution where customers can scan codes with their phones and complete waivers digitally without needing to touch shared kiosk devices. The dedicated kiosk apps for iOS and Android transform tablets into professional waiver signing stations at your check-in desk or tour departure location. CleverWaiver's waiver creation tool supports unlimited custom fields to collect additional information like email addresses, phone numbers, physical addresses, emergency contacts, and custom questions specific to your activities. Photo capture functionality allows you to collect participant photos or photo IDs for enhanced identity verification. All signed waivers are automatically stored in CleverWaiver's secure cloud infrastructure with 256-bit encryption, making them searchable within seconds by participant name, date, or custom identifiers, with completed PDFs available for download or automated export to Google Drive or Dropbox for additional backup.

CleverWaiver offers robust offline functionality that enables tour operators to collect waivers even when internet connectivity is unavailable, which is essential for businesses operating in remote wilderness locations, on boats, at mountain launch sites, or in areas with unreliable cellular coverage. The platform's mobile apps for both iOS and Android tablets support offline waiver collection by allowing you to enable airplane mode on your device and continue gathering signatures without any internet connection. This offline capability ensures your check-in process continues smoothly regardless of connectivity challenges, preventing customer bottlenecks and maintaining professional operations even in backcountry environments. Participants can complete and sign waivers on your offline tablet exactly as they would with internet connectivity, with all data temporarily stored locally on the device. Once your tablet reconnects to WiFi or cellular data, all offline waivers automatically synchronize to CleverWaiver's cloud database without requiring any manual intervention or data re-entry from your staff. This seamless offline-to-online transition ensures no signatures are lost and all participant information becomes searchable in your central system once connectivity is restored. The offline mode is particularly valuable for multi-location tour operators who may have reliable internet at their main office but face connectivity challenges at remote departure points, boat docks, trailheads, or temporary event locations where tours actually begin.

CleverWaiver stores all signed waivers indefinitely in their secure cloud database as long as your account remains active, providing tour operators with unlimited retention capacity without additional storage fees or archival charges based on waiver volume. This unlimited storage approach eliminates concerns about hitting storage limits or incurring surprise costs as your waiver database grows over years of operation, which is particularly valuable for established tour companies accumulating thousands or tens of thousands of signed waivers. The indefinite retention period exceeds the statute of limitations requirements in most jurisdictions for personal injury claims, giving you confidence that waiver documentation will remain accessible if liability claims are filed years after an incident occurred. All stored waivers remain fully searchable throughout the retention period using CleverWaiver's search functionality, allowing you to quickly locate specific signatures by participant name, date, or custom identifiers even years after the waiver was originally signed. The cloud-based storage ensures waivers are protected against physical risks like fire, flood, theft, or loss that could destroy paper filing systems, and guarantees access even if your local computers or facilities are damaged. If you cancel your CleverWaiver subscription, you should export and archive your waiver database before account closure, as access to cloud-stored waivers typically terminates when subscriptions end. Tour operators should consult with their insurance providers and legal counsel about recommended waiver retention periods for their specific activities and jurisdiction.

CleverWaiver integrates with booking and reservation systems through both native integrations and flexible connection options that work for diverse tour operator technology stacks. The platform offers native integration with Bookeo reservation software, providing seamless connection between bookings and waiver collection for tour operators using that specific platform. For businesses using Lodgify vacation rental and tour booking software, CleverWaiver provides direct integration allowing you to digitalize forms and collect guest signatures while maintaining centralized organization of customer data across both systems. Beyond specific platform integrations, CleverWaiver connects with over 7,000 applications through Zapier integration, including more than 300 different reservation and booking platforms, enabling custom workflows between CleverWaiver and systems like FareHarbor, Peek, Rezdy, Xola, and countless others. These Zapier connections allow you to automatically trigger waiver requests when new bookings are created, update customer records when waivers are signed, or sync data bidirectionally between systems based on your operational workflows. The website embedding capability using pregenerated code allows you to integrate waiver forms directly into your existing booking website pages, creating a seamless customer experience where waivers are completed as part of the reservation process. For payment integration during booking, CleverWaiver supports Stripe and Square, enabling collection of both waiver signatures and payment information in a single customer interaction that reduces friction in your booking funnel.

CleverWaiver provides functionality to handle minors and collect guardian signatures, though the platform requires thoughtful configuration and staff training to ensure proper waiver collection for participants under 18. The system allows you to design waiver templates with conditional logic and custom fields that capture age information and trigger different signature requirements based on participant age, ensuring minors' waivers are signed by parents or legal guardians rather than by the minors themselves. You can create custom questions asking participant age or date of birth, with staff verifying during check-in that appropriate guardians have signed for minor participants. The photo capture feature enables you to collect images of both the minor participant and the signing guardian, providing visual documentation of the relationship and confirmation that the correct person signed the waiver. For onsite signing at your facility using kiosk mode, staff can directly supervise the signing process to ensure parents or guardians complete waivers for their minor children rather than allowing minors to sign themselves. When distributing waivers via email for remote signing, you should include clear instructions that parents or legal guardians must sign on behalf of participants under 18, though the platform may not technically prevent a minor from completing the online form themselves. Tour operators serving significant numbers of minor participants should consider implementing additional verification steps such as requiring government-issued ID from guardians during check-in, or designing waiver language that explicitly identifies the signer as parent or legal guardian of the named minor. You should consult with legal counsel about best practices for minor waivers in your specific jurisdiction and for your particular activities.