ResPax

ResPax is a leading full-featured tour management software and online booking engine created by tourism operators specifically for operators. The platform serves as a comprehensive multi-channel system that helps administrators manage enterprise tours, skydiving reservations, online bookings, and payments through a unified dashboard. ResPax offers specialized functionality for different business types, including a product specifically built for skydiving operations, demonstrating deep vertical expertise. The system includes robust channel management capabilities, providing one easy and free API integration that immediately allows products to be available to more than 100 sales channels globally. Beyond booking and reservation management, ResPax supports comprehensive operational functions including tour customizations, invoicing, auditing, business automation, multi-currency transactions, inventory tracking, reporting, resource allocation, and discount configuration. The platform is designed to handle the complete lifecycle of tour operations from initial booking through post-tour activities. Customer relations management features help operators maintain ongoing relationships with guests. The system's accounting integration capabilities streamline financial management. ResPax's creation by tour operators for tour operators ensures the platform addresses real-world operational challenges and workflow requirements specific to the tours and activities industry.

ResPax operates on a transparent, usage-based pricing model with booking fees starting from 2% for all online channel bookings. The platform charges a differentiated rate of 0.5% for back-office bookings, recognizing the different cost structures of various booking sources. Staff-entered bookings are not charged any fees, providing flexibility for manual booking entry. The pricing structure allows operators to pass booking fees to customers as a consumer fee added to the transaction, giving operators flexibility in how they present costs. There are no monthly subscription fees for the base platform, making it a pure pay-per-booking model that scales with business volume. A 30-day free trial is available without requiring a credit card, allowing operators to fully evaluate the system risk-free. Setup and implementation costs are quoted on a custom basis, recognizing that different operators have varying implementation needs. Transaction processing uses pass-through pricing, meaning credit card processing fees are billed directly from payment processors without markup by ResPax. Custom pricing is available for high-volume operators with specific requirements, allowing for negotiated rates for businesses processing significant booking volumes. The pricing model is particularly attractive for growing businesses as costs scale proportionally with revenue. Volume discounts are available for operators with higher booking volumes. The transparent fee structure makes cost forecasting straightforward based on expected booking volumes.

ResPax is best suited for established tour operators and activity providers who need comprehensive management tools beyond basic booking functionality. The platform is particularly well-matched for skydiving operations given the specialized product built specifically for this vertical, demonstrating expertise in high-risk activity management including waivers, weight calculations, and equipment tracking. It's ideal for operators seeking extensive distribution reach, with the single API integration providing immediate access to more than 100 sales channels globally. The system works well for businesses that need to manage complex tour operations including resource allocation, inventory management, and detailed reporting across multiple tour types. Operators serving international markets will appreciate the built-in multi-currency transaction support. The platform is appropriate for businesses that want to minimize back-office booking costs, with only 0.5% fees for internal bookings and no charges for staff-entered bookings. Companies that process a mix of online, reseller, and walk-in bookings will benefit from the differentiated pricing structure. The comprehensive feature set including invoicing, auditing, and accounting integration makes it suitable for operators needing robust financial management. The system is valuable for operators wanting to consolidate multiple operational functions into a single platform rather than managing separate systems for booking, channel management, and operations. The creation by tour operators suggests it addresses real operational challenges rather than theoretical features.

ResPax is designed primarily for medium to large tour operators with established operations and significant booking volumes. The platform's comprehensive feature set including enterprise tour management, multi-channel distribution, and advanced reporting suggests it's built for substantial operations rather than small startups. The 2% online booking fee becomes cost-effective at scale when compared to platforms with higher per-booking charges, making it attractive for operators processing hundreds of bookings monthly. The access to 100+ sales channels through a single API integration provides immediate distribution reach that growing operators need but may be underutilized by very small businesses. The differentiated pricing structure (2% online, 0.5% back-office, $0 staff-entered) is most advantageous for operations with diverse booking sources and internal booking teams. The specialized skydiving product indicates the platform serves niche, high-volume operations in specific verticals. Small operators just starting out may find the system's comprehensive capabilities more than needed, though the pay-per-booking model with no monthly fees reduces entry barriers. The custom pricing options for high-volume operators confirm the platform scales to enterprise needs. Operations with complex tour products, multiple resources, and sophisticated inventory requirements will benefit most from the advanced management features. The 30-day free trial allows operators of any size to evaluate whether the platform's capabilities match their operational complexity before committing.

ResPax offers a single free API integration that immediately connects operators to more than 100 sales channels globally, eliminating the need for multiple individual integrations with different OTAs and distribution partners. This unified API approach dramatically simplifies channel management while providing extensive distribution reach. The platform integrates with payment processors to enable transaction processing, using pass-through pricing so operators receive direct billing from processors without ResPax markup. Multi-currency transaction support is built in, allowing seamless booking and payment from international guests through various channels. Accounting system integrations streamline financial management, though specific accounting platforms supported should be verified based on operator needs. The platform's comprehensive reporting and auditing features suggest data export capabilities for integration with business intelligence and analytics tools. For skydiving operations, specialized integrations handle weight calculations, equipment tracking, waiver management, and safety compliance requirements. The channel management system maintains real-time synchronization of availability and pricing across all connected distribution partners, preventing overbookings. Website integration allows embedding of booking widgets for direct bookings through operator websites. The unified dashboard consolidates bookings from all channels into a single operational interface. Email communication integrations enable automated confirmations, reminders, and follow-up communications. The system's resource allocation features likely integrate with operational scheduling tools. Operators should verify specific integration partners and custom integration capabilities based on their particular tech stack requirements.

ResPax provides customer support to operators using the platform, though specific details about support hours, channels, and service level agreements should be verified directly with the company. The platform's Australian origin (contact phone: +61 7 4041 1017) suggests primary support likely operates in Australian time zones, which may present challenges for operators in significantly different time zones. The 30-day free trial period provides an opportunity to evaluate support responsiveness and quality before committing. Given the platform's complexity and comprehensive feature set, onboarding support is likely available to help new operators configure their systems properly. The creation by tour operators for tour operators suggests the support team has operational expertise and understands real-world challenges rather than just technical issues. Implementation support for the API integration and channel connections is likely provided to ensure proper setup. For skydiving operators using the specialized product, support likely includes expertise in vertical-specific requirements and compliance. Documentation and training resources should be available given the platform's comprehensive capabilities. Operators should discuss support availability, response time commitments, escalation procedures, and whether support is included in the booking fees or incurs additional charges. For custom pricing arrangements, dedicated account management or priority support may be negotiable. Given the importance of uptime for multi-channel operations, operators should specifically discuss emergency support availability and procedures. The availability of a contact form and phone number suggests multiple support channels.

ResPax's standout features include the single free API integration that immediately connects operators to more than 100 sales channels globally, providing extensive distribution reach without managing multiple individual integrations. The specialized skydiving reservation system demonstrates deep vertical expertise with purpose-built functionality for weight calculations, equipment tracking, safety compliance, and the unique operational requirements of skydiving businesses. The differentiated pricing structure charging 2% for online bookings, 0.5% for back-office bookings, and $0 for staff-entered bookings provides cost efficiency for operations with diverse booking sources. The comprehensive tour management capabilities including tour customizations, resource allocation, inventory tracking, and business automation streamline complex operations. Multi-currency transaction support enables seamless international booking and payment processing. The robust invoicing, auditing, and accounting integration features provide strong financial management capabilities. The pass-through payment processing pricing ensures operators pay standard processing fees directly to gateways without markup. The unified dashboard consolidating bookings from 100+ channels into a single operational interface dramatically simplifies multi-channel management. The platform's creation by tourism operators for operators ensures features address real operational needs. The 30-day free trial without credit card requirement allows thorough evaluation. The custom pricing options for high-volume operators enable negotiated rates for substantial businesses. The OTA distribution fee being included rather than additional reduces the total cost of distribution.

Yes, ResPax supports multi-day tours and complex itineraries through its comprehensive tour management capabilities. The platform's tour customization features allow operators to configure extended experiences spanning multiple days with varied activities, accommodation, meals, and services. The resource allocation functionality enables management of guides, vehicles, equipment, and other resources across the extended timeframes typical of multi-day tours. The inventory tracking system can handle the more complex inventory requirements of multi-day experiences including different components consumed on different days. The multi-currency support facilitates pricing and booking of international multi-day tours. The business automation features help manage the more complex operational workflows of extended experiences including daily activity coordination. The booking system can accommodate the sophisticated pricing structures typical of multi-day tours including per-person pricing, group rates, optional add-ons, and seasonal variations. The platform's reporting and auditing capabilities provide visibility into the financial and operational performance of complex tour products. The invoicing functionality handles the more complicated billing scenarios of multi-day tours including deposits, payment schedules, and final settlements. However, operators with very specific itinerary management requirements including detailed daily activity planning, meal coordination, or accommodation booking should verify specific capabilities during the evaluation period. The platform's comprehensive operational focus suggests strong support for complex tour management, though the depth of itinerary-specific features should be confirmed based on individual needs.

ResPax handles payments through integrated payment processing using a pass-through pricing model where credit card processing fees are charged directly by payment processors to operators without markup by ResPax. This transparent approach ensures operators pay standard gateway rates without additional platform fees on transactions. The system supports multi-currency transactions, enabling booking and payment from international guests across the 100+ connected sales channels. Payment processing is integrated seamlessly into the booking workflow from all channels, ensuring immediate confirmation and smooth customer experience. The platform's 2% booking fee for online channels can be structured as a consumer fee passed to customers or absorbed by operators, providing pricing flexibility. Back-office bookings incur only 0.5% fees, making internal booking processing cost-effective. Staff-entered bookings have no fees, allowing operators to manually enter bookings without cost concerns. The invoicing functionality provides comprehensive billing capabilities for complex payment scenarios including deposits, payment schedules, and final settlements typical in tour operations. The accounting integration streamlines financial management and reconciliation. The auditing features provide visibility into all financial transactions for compliance and reporting. Settlement timing and procedures depend on the payment processors used, so operators should understand their gateway's settlement schedules. Refund processing and adjustments can be handled through the system according to operator policies. Security and compliance standards including PCI-DSS should be verified with ResPax. The multi-channel payment consolidation means operators receive payments from diverse sources managed through a unified interface.

Setting up ResPax begins with signing up for the free 30-day trial, which requires no credit card, allowing operators to fully evaluate the platform risk-free. After the trial period, implementation involves custom setup and onboarding, with costs quoted based on specific operator requirements. Initial configuration includes setting up the company profile, business information, operational parameters, and user accounts. Product setup involves creating tour and activity listings with descriptions, pricing structures, availability calendars, duration, capacity limits, resource requirements, and booking policies. For skydiving operators, specialized configuration includes aircraft setup, weight limit parameters, equipment tracking, and safety compliance requirements. The single API integration must be configured to connect to the desired distribution channels from the 100+ available sales channels, though the unified approach simplifies this compared to multiple individual integrations. Payment processor integration requires connecting to preferred payment gateways to enable transaction processing with pass-through pricing. Multi-currency configuration sets up the currencies operators want to accept from international guests. Resource allocation setup involves defining guides, vehicles, equipment, and other operational resources with their availability and booking rules. The invoicing and accounting system requires configuration based on the operator's financial processes. Discount structures and pricing rules need to be established. Website integration involves embedding booking widgets for direct bookings. Staff training is necessary for team members who will manage bookings, operations, reporting, and financial functions. Testing across all distribution channels ensures proper functionality before going live. Implementation timelines vary based on operational complexity.

Specific contract terms for ResPax are not extensively detailed in publicly available information, but the usage-based pricing model suggests flexibility in commitment requirements. The 30-day free trial without credit card requirement indicates a low-pressure sales approach that doesn't lock operators into commitments before thorough evaluation. Many modern booking platforms have moved toward month-to-month arrangements rather than rigid long-term contracts, making them more accessible to operators. The pay-per-booking pricing structure (2% online, 0.5% back-office) means ResPax's revenue is directly tied to operator success, which may encourage more flexible contractual arrangements. However, custom setup and implementation costs represent an initial investment that both operators and ResPax likely want to amortize over a reasonable period, potentially suggesting minimum term commitments. For operators negotiating custom pricing based on high booking volumes, contract terms would be specifically negotiated and may involve commitments tied to volume guarantees or other business terms. Operators should explicitly discuss contract length, renewal terms, cancellation policies, notice periods, and any minimum usage requirements during the sales process. Understanding data ownership, export capabilities, and what happens to bookings and integrations if the relationship ends is important for making informed decisions. The cost of switching platforms including data migration, staff retraining, and re-establishing channel integrations should be considered regardless of contractual obligations. Prospective clients should have clear documentation of all contract terms before beginning implementation. Operators can contact ResPax directly at +61 7 4041 1017 or through their contact form to discuss specific commitment requirements.

ResPax differentiates itself through its remarkably low booking fees of 2% for online channels and 0.5% for back-office bookings, among the lowest in the industry compared to competitors like Peek (6-8%), Regiondo (3% + €0.52 + 2% transaction), or Resmark (2-3.5%). The access to 100+ sales channels through a single free API integration provides distribution reach comparable to platforms like Prioticket (60+ systems) and Regiondo (200+ channels) but with simpler technical implementation. The specialized skydiving product demonstrates vertical expertise not found in generalist platforms, providing purpose-built functionality for high-risk activity operations. The differentiated pricing for online, back-office, and staff-entered bookings is more nuanced than most competitors' flat-rate structures, providing cost advantages for operations with diverse booking sources. The pass-through payment processing without markup is more transparent than platforms that bundle processing fees. The 30-day free trial without credit card requirement is comparable to or more generous than many competitors. However, the platform lacks some advanced features found in premium systems like Peek's AI assistant, Peek Capital financing services, or Resmark's sophisticated marketing automation. The Australian origin means primary support may operate in time zones challenging for North American or European operators. The comprehensive tour management focus makes it stronger for operational complexity than booking-only platforms. The creation by tour operators for operators provides practical feature sets addressing real operational needs. For operators prioritizing low booking fees, extensive distribution reach, and comprehensive operational management over cutting-edge automation features, ResPax offers exceptional value. The platform is particularly compelling for skydiving operators given the specialized vertical solution.