TourOptima

TourOptima is a comprehensive communications platform designed specifically for tour operators and attractions. The platform enables operators to keep guests happy, on time, and connected with guides, drivers, front-office, and back-office staff through automated messaging across multiple channels. **Core Communications Features:** - **2-Way Messaging**: Email, WhatsApp, and SMS with all utility messaging and carrier charges included - **Automated Workflows**: Pre-tour, on-tour, and post-tour automations including booking confirmations, calendar invites, PDF attachments, changes, cancellations, and meeting point reminders - **Intelligent Routing**: Rule-based customized routing flows by OTA, custom fields, language, booking details, and more - **Multilingual Support**: Ensure no important information gets lost in translation **Operations Features:** - **Guide & Coordinator Inclusion**: Give ground teams the power to quickly interact with assigned guests - **Manifest Organization**: Tours and timed entry slots organized by dates, times, guides, and buses - **Read Receipts**: Know who hasn't read messages and easily contact them - **Passenger Manifests**: Automatically provide staff with their assigned manifests before experiences **Revenue & Guest Experience:** - **Cross-sells & Up-sells**: Boost revenue by suggesting other products during the customer journey - **Review Booster**: Get more positive reviews and prevent bad ones with unique feedback requests - **Digital Tipping**: Assist guests who don't carry cash while giving guides recognition - **Balance Collection**: Reach out to customers and collect payments prior to departure - **Integrated Waivers**: Get waivers signed in advance to keep tours running on time **AI Features:** - **AI Assist**: AI-powered auto-suggestions and auto-responses with adaptive brand voice - Full ResTech data feed integration for intelligent customer interactions **Enterprise Mobile App (Enterprise Plan):** - Fully-branded iOS and Android apps - Live in-app chat with guests, guides, and staff - Location sharing (like Uber) for peace of mind - Interactive itineraries showing destinations and upsells - Full tour catalog for rebooking - Check-in and boarding capabilities **Integrations:** Connects with major booking systems including Ventrata, FareHarbor, Bokun, Rezdy, and others. Full compatibility with OTAs and travel agencies with customized message flows to maintain strong reseller relationships.