TripWorks

TripWorks is a booking system designed specifically for tour and activity operators, offering features for online and point-of-sale bookings and payments. The platform is built around optimized checkout flows that deliver industry-leading conversion rates, helping you maximize revenue from website visitors. TripWorks includes dynamic pricing capabilities to automatically adjust rates based on demand, seasonality, or other factors, plus features to grow average cart size through add-ons, coupons, and gift cards. The system provides real-time bookings through a global network of 50+ OTA channels including major players like Viator, GetYourGuide, Expedia, TripAdvisor, and Google Things to Do.

TripWorks operates on a commission-based pricing model with no monthly platform fees, making it accessible for businesses of all sizes without fixed overhead costs. There is a 6% booking commission charged on transactions processed through the platform. When travelers book and pay online, TripWorks charges a transaction processing fee of 2.9% plus $0.30 per transaction for credit card processing. There are no monthly subscription fees and you only pay when you generate bookings. Setup assistance is available with custom pricing. The platform includes 40+ OTA integrations with no additional fees for accessing these distribution channels. TripWorks offers a 14-day free trial that does not require a credit card, allowing you to fully evaluate the platform risk-free before committing.

TripWorks is well-suited for tour and activity operators who prioritize conversion optimization and want to maximize revenue from their direct booking channels. The platform is ideal for businesses that want sophisticated dynamic pricing capabilities to optimize rates based on demand, seasonality, and other market factors. Operators who work extensively with OTAs will appreciate the 50+ channel integrations, particularly connections to major platforms like Viator, GetYourGuide, Expedia, and Google Things to Do. TripWorks is a strong fit for marketing-focused businesses that want to integrate their booking system with advertising platforms, email marketing, and CRM systems to create comprehensive customer acquisition funnels.

TripWorks is designed to accommodate tour and activity operators across a range of business sizes, from small independent operators to larger established companies. The commission-based pricing model makes it accessible for small businesses and startups that want to avoid high fixed costs while getting started. Solo operators and small teams benefit from not having to commit to monthly platform fees when booking volume is uncertain or seasonal. Small to medium-sized operators with 1-20 employees can leverage TripWorks' comprehensive feature set without paying for per-user licenses or tiered pricing structures. For larger operations with substantial booking volumes, the cost-effectiveness depends on your specific numbers, as the 6% commission might exceed what fixed-fee platforms charge at very high volumes.

TripWorks offers extensive integration capabilities focused on distribution, marketing, payments, and operational efficiency. For distribution, the platform connects with 50+ OTA channels including Viator, GetYourGuide, Expedia, TripAdvisor, and Google Things to Do. Marketing integrations include Google Ads and Microsoft Advertising for managing pay-per-click campaigns, plus Facebook Business Suite for social media marketing. The platform integrates with Google Analytics 360 for detailed tracking of website traffic and conversion funnels. For email marketing, TripWorks connects with Mailchimp, enabling automated email campaigns and customer segmentation. CRM integration with HubSpot CRM allows you to manage customer relationships and track interactions. Workflow automation is available through Zapier integration, connecting TripWorks to thousands of other applications.

TripWorks provides customer support designed to help operators succeed with the platform from implementation through ongoing operations. The onboarding process includes two setup calls to help you configure your products, pricing, availability, and integrations properly from the beginning. The 14-day free trial includes access to support resources, allowing you to evaluate both the platform and the support experience before committing to the 6% commission model. Maintenance and support are included as part of the platform offering, not charged separately. TripWorks maintains a 99% uptime SLA commitment, ensuring reliable access to your booking system with minimal disruptions. Daily backups protect your booking and customer data, and disaster recovery procedures are in place to restore operations quickly.

TripWorks' key features center around conversion optimization, dynamic pricing, and comprehensive distribution. The highly optimized checkout flows are designed for industry-leading conversion rates, reducing friction in the booking process to minimize abandoned carts. Dynamic pricing capabilities allow you to automatically adjust rates based on demand, seasonality, inventory levels, or other business rules. Features to grow average cart size include add-ons that suggest complementary products or experiences, coupon codes for promotional campaigns, and gift card sales. The abandoned cart recovery system automatically reaches out to customers who started but didn't complete their booking. Real-time booking distribution through 50+ OTA channels expands your reach far beyond direct website traffic.

Yes, TripWorks can handle multi-day tours and complex itineraries, providing the necessary tools to sell and manage extended experiences. The platform supports creating products for multi-day tours with appropriate pricing, availability management, and booking controls. You can structure multi-day tours with day-by-day itinerary information so customers understand what's included throughout their experience. The dynamic pricing capabilities are particularly valuable for multi-day tours, allowing you to adjust rates based on booking timing, seasonality, or demand. The add-on features enable you to offer optional activities, meal upgrades, accommodation options, or equipment rentals that commonly accompany multi-day tours. The checkout optimization is especially critical for multi-day tours, which typically have higher cart values and longer consideration periods.

TripWorks integrates with Stripe as its primary payment processor for online credit card transactions, charging 2.9% plus $0.30 per transaction when travelers book and pay online. The Stripe integration supports all major credit and debit cards, providing broad payment acceptance to minimize lost sales due to payment method limitations. The platform processes payments securely with standard data encryption protecting customer financial information during checkout and transaction processing. For customers booking through OTA channels, payment processing is handled according to each OTA's requirements and procedures. The POS functionality supports in-person payment processing for walk-up customers or bookings made at your physical location. The platform supports various payment structures including full payment at booking, deposit requirements with balance due later, and gift card redemption.

TripWorks is designed for relatively quick implementation, with most operators able to start accepting bookings within days to two weeks depending on complexity. The platform emphasizes ease of setup with a straightforward interface that doesn't require extensive technical expertise. The onboarding process includes two setup calls with TripWorks staff who guide you through configuration. The 14-day free trial period provides sufficient time to complete setup, test the booking flow, configure your marketing integrations, train your team, and make adjustments before processing real bookings. For a basic implementation with standard tour offerings and straightforward operations, you might be live and accepting bookings within 3-7 days. More complex implementations involving numerous products, sophisticated dynamic pricing rules, extensive OTA distribution, and comprehensive marketing automation might take 2-3 weeks.

TripWorks operates on a usage-based pricing model rather than contracted subscriptions, providing flexibility for operators concerned about long-term commitments. The 14-day free trial does not require a credit card, allowing you to evaluate the platform completely risk-free before making any financial commitment. After the trial period, the platform charges a 6% commission on bookings plus credit card processing fees, with no monthly subscription fees or minimum booking commitments. The absence of monthly fees means you're not locked into paying fixed costs during slow seasons or if you need to pause operations temporarily. However, practical considerations affect switching decisions regardless of contractual terms, as you'll have invested time in setup and onboarding, configured your products and pricing, connected OTA channels, and potentially directed marketing efforts to your TripWorks booking flow.

TripWorks distinguishes itself primarily through its emphasis on conversion optimization and its commission-based pricing model. At 6% commission with no monthly fees, TripWorks charges higher per-booking fees than FareHarbor which takes 6% on each reservation, but TripWorks offers more sophisticated conversion optimization and marketing integrations. TripWorks' 50+ OTA integrations including all major players like Viator, GetYourGuide, Expedia, and Google Things to Do provide distribution reach comparable to FareHarbor. The dynamic pricing capabilities are more advanced than many platforms offer, positioning TripWorks well for operators focused on revenue optimization. However, TripWorks lacks some features found in comprehensive platforms including no documented mobile apps, no API access specifications, and no advanced security features like SSO or two-factor authentication.