Question 1

What is Appointy?

Accepted Answer

Appointy is an online scheduling platform founded in 2014 that helps tour and activity operators streamline bookings and manage daily operations efficiently. The cloud-based system enables 24/7 booking through websites and social media channels, with automated confirmations and reminders that reduce no-shows. Appointy syncs with existing calendars to prevent double-bookings and offers team scheduling capabilities so guides and staff can see their shifts. The platform is designed as a straightforward appointment scheduling solution rather than a full tour management system, making it ideal for operators who primarily need a simple, affordable way to accept online reservations without complex inventory management or extensive operational features.

Question 2

How much does Appointy cost?

Accepted Answer

Appointy offers four pricing tiers including a completely free forever plan. The Free plan provides basic scheduling features with limited integrations. The Growth plan costs $19.99/month (or $29.99 month-to-month), Professional costs $49.99/month (or $59.99 month-to-month), and Enterprise costs $79.99/month (or $99.99 month-to-month). All paid plans offer 14-day free trials without requiring credit card information. There are no transaction fees or per-booking charges on any plan. Enterprise includes multi-location support, premium support, removal of Appointy branding, and custom text messages. Payment processing fees vary based on your chosen processor (Stripe, PayPal, Square, or Authorize.NET). The pay-as-you-go service has no contracts or cancellation fees.

Question 3

What types of tour operators is Appointy best for?

Accepted Answer

Appointy is best suited for tour operators offering simple, appointment-based experiences rather than complex multi-day tours or high-volume operations. It works well for walking tours, city tours, wine tastings, cooking classes, photography tours, art workshops, and similar experiences that operate on a scheduled basis with defined time slots. The platform is ideal for operators who need straightforward online booking and calendar management without extensive inventory tracking or resource allocation features. Appointy serves businesses that focus primarily on time-based scheduling rather than capacity management across vehicles, vessels, or large groups. It's particularly suitable for solo tour guides or small teams offering personalized, appointment-style experiences.

Question 4

What size of tour operator is Appointy good for?

Accepted Answer

Appointy is designed for small tour operators, solo guides, and micro-businesses in the early stages of growth. The platform's free plan makes it accessible for startups and individual tour guides just getting started with online bookings. As businesses grow, the affordable paid plans ($19.99-$79.99/month) support small teams without significant financial investment. The Enterprise plan supports multi-location operations, but Appointy's feature set suggests it's optimized for businesses with relatively simple scheduling needs rather than large-scale operations. Tour operators with fewer than 10 staff members offering straightforward tour experiences will find Appointy provides the essential booking tools they need without overwhelming complexity or cost.

Question 5

Does Appointy integrate with other systems?

Accepted Answer

Yes, Appointy offers strong integration capabilities, particularly through Zapier, which connects to thousands of applications. The platform includes two-way Google Calendar synchronization and iCal feed support on all plans. Higher-tier plans (Growth and above) add Office 365 integration, Google Analytics for tracking booking behavior, and Google Tag Manager for marketing. Appointy integrates with multiple payment processors including Stripe, PayPal, Square, and Authorize.NET, giving operators flexibility in payment handling. The Growth plan and above includes Google Bookings integration for third-party distribution. While Appointy doesn't offer extensive native integrations with tour-specific tools, the Zapier connectivity provides workarounds for connecting to CRMs, email marketing platforms, and other business software.

Question 6

What customer support does Appointy offer?

Accepted Answer

Appointy provides customer support that varies by plan level. The free plan includes basic support through email and a help center with documentation. Paid plans receive enhanced support with faster response times and access to priority assistance. The Enterprise plan ($79.99/month) includes premium support with dedicated attention for complex issues and setup assistance. All users have access to Appointy's knowledge base, video tutorials, and community forums for self-service help. Based in Singapore with a small team (approximately 6 employees), Appointy's support operates during business hours rather than 24/7. The platform emphasizes ease of use to minimize the need for support, and reviews indicate the system is intuitive enough that most operators can self-implement without extensive assistance.

Question 7

What are Appointy's key booking features?

Accepted Answer

Appointy's key booking features include 24/7 online scheduling through website widgets and social media integration, automated email and SMS confirmations and reminders to reduce no-shows, calendar synchronization with Google Calendar and Office 365, and team scheduling with staff access controls. The platform offers customizable booking pages with your branding, support for multiple service types and durations, group booking capabilities, and recurring appointment scheduling. Payment collection happens at booking time through integrated processors. The system includes waitlist management, customer database with booking history, and business analytics to track trends. Appointy provides customizable intake forms for gathering customer information and preferences before tours. The platform supports multiple languages (24+) for international operators.

Question 8

Can Appointy handle multi-day tours?

Accepted Answer

Appointy has limited capabilities for true multi-day tours. The platform is designed primarily for single-session appointments and scheduled activities rather than extended multi-day itineraries. While you could technically create separate bookings for each day of a multi-day experience, Appointy lacks features specifically designed for multi-day tour management like itinerary building, overnight accommodation coordination, multi-day pricing packages, or sequential day scheduling. The system works best for tours and activities that complete within a single day or session. If your business primarily offers multi-day adventures with complex logistics, equipment tracking, and guide coordination across multiple days, you'll likely need a more specialized tour operator system rather than an appointment scheduling platform like Appointy.

Question 9

Does Appointy support online payments?

Accepted Answer

Yes, Appointy supports online payment collection through integrations with Stripe, PayPal, Square, and Authorize.NET. Customers can pay at the time of booking, and operators can also accept deposits or require full payment upfront. The payment features are available on all plans including the free plan, though you'll pay the standard transaction fees charged by your chosen payment processor (typically 2.9% + 30 cents per transaction). Appointy doesn't charge additional transaction fees on top of processor fees, which is a significant advantage. The platform handles secure payment data according to PCI compliance standards, and payment information integrates with your booking records for easy reconciliation. Operators can also accept payments offline for bookings made through other channels.

Question 10

How long does it take to set up Appointy?

Accepted Answer

Appointy is designed for quick setup, with most operators able to start accepting bookings within a few hours to one day. The intuitive interface allows you to create an account, configure your services, set availability, customize your booking page, and embed the widget on your website in a single session. For basic setups, you can be operational the same day you sign up. More complex configurations involving team scheduling, multiple service types, custom intake forms, payment processor integration, and marketing tool connections might take 2-3 days to fully optimize. The 14-day free trial on paid plans gives you ample time to set up and test the system. Appointy provides setup guides and tutorials to walk you through configuration, and the straightforward design minimizes the learning curve.

Question 11

Does Appointy require a contract?

Accepted Answer

No, Appointy does not require a contract. The platform operates on a pay-as-you-go basis with no long-term commitments or cancellation fees. You can choose monthly or annual billing for paid plans, with annual billing offering a discount (for example, Growth plan is $19.99/month annually versus $29.99 month-to-month). Even with annual billing, you're committing to one year at a discounted rate rather than a multi-year contract with penalties. You can cancel at any time, and the free plan remains available indefinitely if you want to downgrade. This flexible approach makes Appointy ideal for seasonal tour operators or businesses testing online booking for the first time. The no-contract model aligns with the platform's goal of being accessible to small businesses and startups.

Question 12

What's the difference between Appointy and Acuity Scheduling?

Accepted Answer

The main differences are pricing structure, features, and target audience. Appointy offers a free forever plan and paid plans starting at $19.99/month, while Acuity Scheduling eliminated its free plan and starts at a higher price point. Appointy has more integration abilities through Zapier (thousands of apps), while Acuity offers 30+ native integrations. Acuity provides deeper customization including CSS editing and more sophisticated client intake forms, making it better for service businesses requiring detailed customer information. Appointy pricing is per account, while Acuity is also per account but with different feature distributions. Acuity includes more advanced scheduling features like sophisticated availability rules and better package management. Appointy is simpler and more affordable for basic tour booking needs, while Acuity offers more sophisticated appointment management for businesses requiring payment processing, extensive customization, and complex service workflows. For straightforward tour scheduling on a budget, Appointy wins; for advanced features and deep customization, Acuity is stronger despite higher cost.

Appointy

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Frequently Asked Questions

What is Appointy?

How much does Appointy cost?

What types of tour operators is Appointy best for?

What size of tour operator is Appointy good for?

Does Appointy integrate with other systems?

What customer support does Appointy offer?

What are Appointy's key booking features?

Can Appointy handle multi-day tours?

Does Appointy support online payments?

How long does it take to set up Appointy?

Does Appointy require a contract?

What's the difference between Appointy and Acuity Scheduling?

Customer Reviews

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