Bookeo

Bookeo is a booking software and reservation system designed for tour operators, activity providers, and service-based businesses. The platform's booking widget integrates seamlessly into your existing website, allowing customers to book without leaving your site or dealing with pop-up windows, which improves conversion rates and maintains brand consistency. Bookeo automates customer management tasks such as booking confirmations, cancellation notifications, and post-activity follow-ups, reducing administrative overhead. The system is built to scale, fitting businesses of any size—from single tour providers to small operators, multi-branch corporations, franchises, and everything in between. Bookeo streamlines scheduling, payment processing, and customer communications while syncing with both direct and third-party channels. The platform is known for its flexibility in both payment and scheduling options, making it suitable for various tour and activity types.

Bookeo offers subscription-based pricing with no per-booking commission fees, making it one of the most cost-effective options for tour operators, especially those with high booking volumes. Pricing ranges from $14.95 to $119.95 per month, depending on the plan tier and features required. All plans include core booking functionality, with higher tiers offering additional features like API access, advanced reporting, and priority support. Bookeo notably does not charge commissions or flat fees on bookings, meaning the price you set is the price your customer pays—no hidden fees added at checkout. There are no setup or implementation fees, making it risk-free to get started. Bookeo offers a generous 30-day free trial (one of the longest in the industry) without requiring a credit card, allowing you to fully test the platform before committing. The subscription operates on a month-to-month basis with no lock-in contracts. For payment processing, Bookeo integrates with Stripe and PayPal, with standard payment processor fees applying (pass-through pricing, no markup from Bookeo).

Bookeo is best suited for small to medium-sized tour operators and activity providers who prioritize direct bookings through their own website and want to minimize ongoing costs. The platform is ideal for operators who want a professional booking system without commission fees eating into margins. Bookeo works particularly well for walking tours, food tours, wine tours, city tours, adventure activities, and single-day or recurring experiences. The flexible scheduling and payment options make it suitable for businesses offering classes, workshops, rentals, and guided experiences. Bookeo is especially attractive for operators who have established websites and marketing channels, as it focuses on direct bookings rather than OTA distribution. The platform scales well for growing businesses—startups can begin with lower-tier plans and upgrade as they grow. However, operators prioritizing multi-channel OTA distribution might find platforms with stronger channel management capabilities more suitable.

Bookeo is designed to accommodate businesses of all sizes, with particular strength serving small to medium-sized operators. Startups and very small businesses (1-5 employees) benefit from the low entry cost ($14.95/month) and 30-day free trial, making it easy to launch without significant upfront investment. The no-commission model is especially valuable for startups operating on thin margins. Small businesses (5-20 employees) find Bookeo's mid-tier plans ($30-60/month range) provide excellent value with all essential features. Medium businesses (20-50 employees) can leverage higher-tier plans ($119.95/month) that include API access and advanced features. Multi-branch corporations and franchises can also use Bookeo, as the system supports multiple locations and staff management. However, very large enterprises (100+ employees) with highly complex operational requirements, extensive API needs, or requiring sophisticated multi-channel distribution might find enterprise-focused platforms more suitable. Bookeo's sweet spot is operators processing dozens to thousands of bookings monthly who want professional features at affordable prices without commission fees.

Bookeo offers solid integration capabilities focused on essential business operations. The platform integrates seamlessly with major payment processors including Stripe and PayPal, providing flexible payment options for customers. The booking widget embeds directly into your existing website via a simple code snippet, maintaining your brand experience without redirecting customers to external pages. Bookeo integrates with email marketing systems for automated communications including confirmations, reminders, and follow-ups. For calendar synchronization, Bookeo can sync with Google Calendar and other calendar applications to help staff manage schedules. The platform offers CSV data export for integration with accounting software, CRM systems, and other business tools. Premium plans include API access, allowing technical users to build custom integrations with their existing systems, though API availability is limited to higher-tier plans. Bookeo also integrates with scheduling and staff management tools. While Bookeo doesn't offer as extensive an OTA distribution network as some competitors (it's primarily focused on direct bookings), the core integrations cover the essential needs for operators prioritizing their own booking channels.

Bookeo provides customer support that is included with all subscription tiers, though the level of support varies by plan. All users have access to email support, with response times typically within 24 hours during business days. Higher-tier plans include priority support with faster response times. Bookeo offers comprehensive documentation including user guides, tutorials, and a knowledge base covering common questions and setup procedures. The platform provides video tutorials to help users learn features visually. New users can access setup guides that walk through the initial configuration process. Bookeo's support team is generally described as helpful and responsive, though the lack of phone or live chat support on lower-tier plans may be limiting for some operators who prefer real-time assistance. The 30-day free trial period allows users to test the support experience before committing. Community forums and user discussions provide additional peer-to-peer support. While Bookeo's support is solid for the price point, operators requiring 24/7 support or dedicated account managers might need to consider enterprise-focused platforms.

Bookeo offers a comprehensive feature set focused on the core needs of tour and activity operators. The integrated booking widget allows seamless booking directly from your website without pop-ups or redirects, improving conversion rates. Automated customer management includes booking confirmations, cancellation notifications, reminder emails, and post-activity follow-ups, reducing manual administrative work. The scheduler handles complex availability management, including recurring schedules, blackout dates, capacity limits, and multiple time slots. Bookeo supports various pricing structures including tiered pricing, early bird discounts, group rates, and promotional codes. The integrated POS payment system enables in-store and on-the-go tap and swipe payments that automatically sync with your calendar. The dashboard provides real-time visibility into bookings, payments, and performance metrics. Staff management features allow assignment of guides to specific tours, tracking of staff availability, and management of permissions. Bookeo includes customer database management with booking history and communication tracking. The platform supports gift certificates, package deals, and upselling opportunities. Reporting tools track revenue, booking trends, customer demographics, and no-show rates.

Yes, Bookeo supports multi-day tours and package bookings, though it's better suited for simpler multi-day offerings rather than highly complex itineraries. The platform allows you to create tours that span multiple days and manage availability across the entire duration. You can configure pricing structures specific to multi-day packages, including different rates based on package length, group size, or seasonal variations. Bookeo's scheduler tracks capacity across all days of multi-day tours to prevent overbooking. Customers can view multi-day tour availability and book packages directly through your website widget. The system handles deposit payments with balance due later, which is common for multi-day tours. Automated emails can send itinerary details, pre-departure information, and reminders at appropriate intervals before multi-day adventures begin. However, for extremely complex multi-day tour operations with detailed day-by-day itinerary management, participant tracking, and highly customized package building, specialized multi-day tour platforms like WeTravel or TourCMS might be more suitable. Bookeo works well for multi-day tours that can be managed as single bookable units, such as weekend retreats, multi-day adventure packages, or series of classes.

Bookeo provides integrated payment processing through Stripe and PayPal, giving operators flexibility in how they accept payments. The platform supports secure online payments via credit cards, debit cards, and PayPal accounts, with all transactions processed through PCI-compliant infrastructure. Bookeo uses pass-through pricing for payment processing, meaning you pay only the standard fees charged by Stripe or PayPal without any markup from Bookeo. This transparent approach ensures you're getting the best available rates. Operators can configure various payment rules including full payment at booking, deposits with balance due before the tour, or flexible payment schedules. The integrated POS payment system allows for in-store and on-the-go tap and swipe payments using mobile devices, with transactions automatically tracked in the calendar. Payment details automatically update in your dashboard when customers book and pay online. Bookeo handles refund processing directly through the system. The platform supports multiple currencies for international bookings. Payment data integrates with financial reporting tools to track revenue, outstanding balances, and payment trends. Bookeo notably doesn't charge customers additional fees at checkout, so the price you set is what they pay.

Bookeo is designed for quick and straightforward setup, with most operators able to go live within a few days to a week. The 30-day free trial provides ample time to configure everything without pressure. Basic setup involves creating your account, adding your tour products with descriptions and pricing, uploading images, and setting availability rules—this typically takes 1-3 days. Customizing the booking widget to match your website's branding is intuitive and can be done in hours. Embedding the widget on your website is simple—just copy and paste the provided code into your site. No technical expertise is required for basic implementation. Setting up payment processing through Stripe or PayPal takes a few hours once you have accounts with these providers. Configuring automated emails (confirmations, reminders, follow-ups) is straightforward using Bookeo's templates. For more complex configurations—such as setting up multiple tour types, staff schedules, advanced pricing rules, or API integrations (premium plans)—allow an additional few days to a week. Bookeo provides documentation and video tutorials to guide the setup process. There are no setup fees, and no credit card is required for the 30-day trial, allowing risk-free configuration.

Bookeo operates on a flexible month-to-month subscription basis with no long-term contracts or lock-in commitments. This is a significant advantage for seasonal operators or businesses that want the flexibility to adjust as their needs change. You can cancel your subscription at any time without penalties or cancellation fees—simply stop your subscription at the end of your current billing cycle. The 30-day free trial doesn't require a credit card, allowing you to fully evaluate the platform before committing to payment. If Bookeo doesn't meet your needs, you can walk away without any financial obligation. This no lock-in approach means operators aren't forced into annual contracts that may not align with business seasonality or growth patterns. Bookeo's month-to-month model is particularly valuable for tour operators with seasonal demand who may want to adjust or pause their subscription during off-seasons. When you subscribe, you have immediate access to your chosen plan's features and can upgrade or downgrade as needed. It's important to review Bookeo's specific terms of service for data ownership and export capabilities if you decide to switch platforms, but the month-to-month flexibility makes Bookeo one of the lowest-risk booking systems to try.

Bookeo differentiates itself primarily through its no-commission pricing model and focus on direct bookings. Compared to Rezdy, Rezdy uses subscription-based pricing (starting $39-59/month) similar to Bookeo, but Rezdy offers more extensive OTA channel management and marketplace integrations. Bookeo's pricing ($14.95-$119.95/month) is more affordable at the entry level, making it better for smaller operators focused on direct bookings. Rezdy offers superior multi-channel distribution, while Bookeo offers simpler setup and lower costs. Rezdy is better for operators wanting broad OTA reach, Bookeo for those prioritizing cost-effective direct bookings. Compared to Peek Pro (now backed by Booking.com), Peek Pro offers stronger OTA integration and was acquired by Booking.com, providing access to that massive distribution channel. However, Peek Pro's pricing structure and focus has shifted toward larger operators. Bookeo's transparent pricing and no-commission model make it more accessible and predictable for smaller operators. Peek Pro is better for operators wanting Booking.com distribution, Bookeo for affordable direct booking focus. Compared to Checkfront, Checkfront also uses subscription pricing (starting around $29/month) with no per-booking fees, making it cost-effective for high-volume operators. Checkfront offers more advanced API capabilities, white-label options, and enterprise features. Bookeo is simpler to use with a gentler learning curve and lower entry cost ($14.95/month). Checkfront is better for technically-savvy operators or larger businesses needing extensive customization, while Bookeo is better for smaller operators wanting straightforward affordable booking software. Bookeo is the best choice when you prioritize direct bookings over OTA distribution, want to minimize fixed costs and avoid commissions, have an established website and marketing channels, want simple straightforward booking software, are a small to medium operator, value flexibility (month-to-month, easy cancellation), and want transparent pricing without hidden fees.