Odyssey

Odyssey is a comprehensive Operating Management System designed specifically for multi-day tour operators in the adventure tourism sector. Built alongside New Zealand's leading cycling and hiking tour operators over 15+ years of industry experience, Odyssey brings together administration, customer management, and field operations into a single integrated platform. The platform excels at managing the complex logistics inherent in multi-day tours, including: - **Tour Management**: Streamline logistics, route planning, luggage management with airline-style labels, shuttle and transfer manifests, and equipment allocation (including height-to-bike calculations for cycling tours). - **Customer Management**: CRM functionality with booking management for both guided and self-guided tours, itinerary builder with PDF and mobile app delivery, online forms and waivers, and automated email communications. - **Supplier Management**: Centralized supplier database with rate management, online confirmation forms, rooming list generation, and real-time dashboard showing booking status and readiness. - **Products & Packages**: Support for scheduled and custom departures, guided and self-guided tours, master templates for efficient tour creation, and elegant proposal generation for agents and custom requests. - **Integrations**: Connects with Xero for financial management, WordPress/WP Travel Engine for online bookings, and includes AI-assisted itinerary and proposal writing tools. Odyssey is built on a SaaS subscription model with no commission fees on bookings. The system is designed to scale from small operators to those handling higher volumes, with modular features that can be added as business needs evolve. Based in Nelson, New Zealand, the Odyssey team provides comprehensive onboarding support including discovery calls, demonstrations, and training to ensure successful implementation.