Yonder

Yonder is tourism's AI assistant - a comprehensive customer experience platform designed specifically for tour operators, attractions, and hospitality businesses of all sizes. The platform helps convert more website visitors into customers while saving staff time and boosting brand reputation. **AI Chatbot:** Yonder's GPT-based AI chatbot answers 95% of customer inquiries immediately on websites and Facebook Messenger, operating 24/7 to capture bookings even outside business hours. With over 51% of chats happening after hours, the chatbot ensures no booking opportunity is missed. The system integrates with booking platforms to display live availability and guide customers directly to booking. Operators like Arizona Safari Jeep Tours have seen 175%+ higher conversion rates from users who interact with the chatbot. **Review Management:** The automated review generation system sends requests via email and SMS with smart reminders, achieving up to 5x more reviews than traditional methods. Operators can expect a 35% average response rate on customer surveys. The platform connects to major review sites including Google My Business, Facebook, TripAdvisor, GetYourGuide, and Book Me - allowing operators to view, analyze, and respond to all reviews from one dashboard. **Customer Surveys:** Smart NPS surveys measure satisfaction and segment feedback by product, service, or location. Detailed analytics help identify exactly what needs improvement while preventing negative reviews through early feedback capture. **Pre-Trip Communications:** Automatic SMS messages keep guests informed before arrival, reducing no-shows and improving the guest experience. **Personalized Recommendations:** Yonder Recommend delivers personalized tour suggestions to website visitors through branded quizzes, enhancing upselling opportunities. **Integrations:** Seamless connections with FareHarbor, Rezdy, Ventrata, Peek Pro, Xola, Checkfront, Bokun, ROLLER, Zaui, Starboard Suite, and many more booking systems.